Thank you for taking the time to read the terms and conditions of Lush Africa Safaris’ services. Confirming a safari with Lush Africa Safaris implies that you have read, fully understood, and accepted the terms and conditions outlined below.
If you have any questions, please do not hesitate to contact us.
Lush Africa Safaris Ltd. facilitates transportation, accommodation bookings, restaurant meals, excursions, and other services in collaboration with independent suppliers.
Details in client itineraries are provided to the best of Lush Africa Safaris’ knowledge. The company is not liable for modified information from third parties or typing errors.
To book domestic flights and gorilla permits, we require:
Clients must inform Lush Africa Safaris of any preferences or special requirements (e.g., medical needs, dietary preferences, or disability accommodations) before confirming the safari. Requests will be accommodated where possible.
All packages are subject to availability and are not guaranteed until confirmed. Early reservations are encouraged due to limited capacity at many lodges and hotels.
If changes to a reservation are requested, Lush Africa Safaris will accommodate them where practicable. An amendment fee, reflecting actual costs, may apply.
Lush Africa Safaris reserves the right to adjust the tour schedule, transportation, or accommodation in unforeseen circumstances. Changes will be communicated promptly.
Safari prices typically include:
Prices exclude:
Prices are subject to change without notice and are not guaranteed until confirmed in writing.
Lush Africa Safaris may adjust prices due to currency fluctuations or increased costs. Efforts will be made to minimize any price increases.
Wildlife sightings in their natural habitat are not guaranteed. Follow all safety instructions from guides and wildlife rangers.
A permit guarantees tracking but does not ensure primates will be visible.
Accommodation is typically twin or double rooms with private bathrooms. Single rooms may require a supplemental fee and are subject to availability.
Lush Africa Safaris reserves the right to substitute equivalent or superior accommodations where necessary.
Transport arrangements depend on group size and route. While vehicles are maintained, the company is not liable for delays due to road conditions.
Only experienced, English-speaking driver/guides are permitted to operate vehicles. Their decisions on routes and logistics are final.
Routes and services may be altered due to unforeseen circumstances (e.g., road closures, bad weather). Alternative arrangements will be made.
Lush Africa Safaris may use subcontractors to provide services.
Lush Africa Safaris reserves the right to exclude participants for disruptive or unsafe behavior. No refunds will be provided.
A 30% deposit of the basic program rate is required to confirm bookings. Gorilla permits require full payment upfront.
The balance is due 42 days before the safari unless otherwise agreed.
Reservations made within 42 days of arrival must be paid in full upon confirmation.
Failure to pay on time may result in cancellation.
Accepted methods:
All international transaction fees or credit card service charges are the responsibility of the client.
Cancellations must be made in writing and are effective upon receipt.
Gorilla permits and air tickets are non-refundable.
No refunds are provided for unused services, late arrivals, or no-shows.
Complaints should be reported immediately to a Lush Africa Safaris representative or the service provider. If unresolved, submit a written report within 30 days of tour completion.
Lush Africa Safaris is not liable for errors or omissions by suppliers.
The company is not responsible for loss, damage, or injury to persons or property.
The company cannot be held liable for unforeseen events such as flight delays, weather, or other force majeure events.
Clients are responsible for carrying valid passports, visas, and health documents.
Travelers must take necessary medical and safety precautions. Comprehensive travel insurance is strongly recommended.
Claims are subject to the jurisdiction of the country where the cause of action arises.
Thank you for reading these Terms & Conditions!
If you have any questions, please do not hesitate to contact us. Your enjoyment, comfort, and safety are our priority.